Couchu

Delete your account and data

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You can delete your Couchu account and the related data at any time, free of charge, in the app or by email.

In the app

  1. Open Couchu and go to Settings › Privacy and data › Delete account.
  2. Confirm with Delete. An Internet connection is required.

We delete the data from the server immediately and then from this phone. If something goes wrong (for example there is no network) the app tells you and deletes nothing: you can try again.

Before you delete

  • Premium subscription: deleting your account does not cancel it. Cancel it from Settings › Account and plan › Manage subscription or from the App Store or Google Play subscription settings.
  • Purchased searches (Couchu Coins): the remaining balance is lost and Couchu cannot refund it.
  • If you want to keep a copy of your data, use Settings › Privacy and data › Export my data first.

By email

If you cannot use the app, write to [email protected] with the subject "Delete my Couchu account" and quote your account code.

Couchu accounts are anonymous: we know neither your email nor your name, so the account code is the only way to know which account to delete. You find it in the app under Settings › Account and plan › Support, at Account code: you can select and copy it, or tap Share to send it straight to your email. We will never ask for a password or any other data.

  • If you uninstalled the app but your account was linked to Apple or Google, reinstall it, sign in with the same Apple or Google account from Settings and then delete the account in the app (or copy the code and write to us).
  • If your account was not linked and you do not have the code, we have no way to know which account is yours: the data stays tied to a random code that nobody can use any more, and we delete it automatically after 24 months without use (60 if there were purchased searches).
  • To delete your beta signup email, write to us from that address; no code needed.

What we delete

  • the account, its code and access tokens;
  • the Apple or Google link, with the preferences and conversations saved on the account;
  • watched titles, ratings and your "To watch" list, personal lists, excluded titles, "Refine your taste" signals and your games collection;
  • search counts, the purchased search balance and rewarded video confirmations;
  • notification tokens and the settings of every notification (alerts, evening notification, match, friends and lists, app news), with the logs of what was sent;
  • the polls and matches you created, with the guests' votes;
  • your name, your Google account photo and your choice about showing it, the link with your partner (for both of you), your friendships (for both sides) and your invite codes;
  • your membership of shared lists and your hearts;
  • on the phone: preferences, conversation history, group night guests and consent choices.

What remains

  • The purchase history at RevenueCat (subscriptions and purchased searches, with prices, dates and transaction identifiers): we keep it for 10 years for tax and accounting obligations. It is linked only to the random account code, which after deletion no longer lets us trace it back to you.
  • Purchase data held by Apple and Google, which keep it under their own rules.
  • Technical events received from RevenueCat, deleted within 90 days.
  • Aggregated, anonymous statistics, and any usage statistics already sent to PostHog, linked to a random identifier different from the account code, which we cannot link to you (up to 12 months).
  • The technical statistics of answers (model, timings, cost, codes of the proposed titles), without account code or request fingerprint.
  • Any crash reports already sent to Sentry, without account code (up to 90 days), and the data that Google AdMob, Expo, Apple and Google process as independent controllers, under their own rules.
  • In shared lists the titles and games you added stay for the other members, without your name; the lists you created pass to whoever joined first (they are deleted if nobody else is left).
  • Matches that others had sent you stay with whoever created them, no longer linked to your account, until they are deleted (at most 7 days after they expire, or 90 days for the "You chose" section only).
  • The iPhone integrity check keys, tied to the installation and not to the account: deleted after 12 months without use.

Timing

From the app, data is deleted from the server immediately. We carry out email requests within 30 days and reply when deletion is complete. We also keep encrypted automatic database backups for disaster recovery; we do not edit individual records inside them, so a backup made before the deletion may still contain your data until it is overwritten as it expires under our normal backup retention cycle. We do not use it in the meantime.

To learn how we process data, read the privacy policy.